Next, when you have the drive letter of your main Windows installation, you will open the DOS command prompt box in the lower left of the desktop. To find your main drive, look for the drive with the most space that is usually your primary Windows drive. Look for the drive that has the main Windows installation. You will see a list of drives on your system. Let’s Determine if your hard drive is encrypted with Bitlocker using two different techniques.įrom the Zapper desktop, We will use the File Explorer and the manage-bde command line:įirst, open File Explorer (The yellow file folder icon on the toolbar). The encryption prevents the data contained in the SAM file from being opened and viewed. Becasue all the files on the hard drive are encrypted, the error “SAM File Read Only” or “No Users Found” will displayed. For a Bitlocker encrypted drive, you will need the Bitlocker recovery key to unencrypt the drive first before The Zapper will work.
Bitlocker encrypts the entire hard drive which makes it inaccessible. Main Cause: The main cause for this error is because the computer has Bitlocker encryption installed on the hard drive.īitlocker is a complete hard drive encryption system that is mainly used on work computers, like doctors’ offices or places where they want to secure the data that is on the hard drive. Please contact tech support for more assistance on this issue.